Refund policy
Last updated: October 15, 2026
Damaged, Defective or Wrong Items
Please check your order as soon as you receive it. If an item is defective, damaged, or you received the wrong item, contact us right away so we can make it right. Claims must be made within 7 days of delivery.
To be eligible, the item must be in the same condition you received it: unworn, unused, unwashed, with tags and original packaging, along with your order number or proof of purchase.
Complaints about missing items require an unboxing video of the parcel being opened.
To start a request, WhatsApp us at +92-318-2632269 or email info.sahijabs@gmail.com. If the mistake is ours, we cover the return delivery charges.
Exchanges
Hijabs, Namaz Chaddars, Niqabs & Bundles
7 Days Exchange Policy
We work hard to make every order right, but if you are not happy with your purchase, you can send it back to our warehouse in Karachi in exchange for a store voucher. We kindly ask customers not to return items without a genuine reason, as a lot of care goes into packing and dispatching every order.
Simply WhatsApp or email us within 7 days of receiving your order.
Exchanges are accepted only if items are returned in sellable condition, exactly as delivered, with all packaging and tags intact. An exchange can be rejected if items are stained, worn, washed, perfumed or altered, in which case no compensation will be given.
Exchanges are allowed only once per order. Exchange on an exchanged item is not possible.
Modest Dresses, Silk Dresses & Abayas
Dresses and abayas can only be exchanged for a different size, subject to availability. If your required size is not available, we cannot exchange it for a different design when the original was delivered as ordered.
Change of mind or personal preference exchanges are not accepted for this category.
NOTE: Exchange requests must be made within 7 days of receiving your parcel. After that, we may not be able to help.
Exchange Process
Once your exchange is approved, send the items back to our Karachi warehouse with your order number clearly written on the parcel. Items must reach us within 10 days of approval.
After inspection, we will issue a store voucher for the item value, which you can use on any future purchase at sahijabs.pk. Vouchers are valid for 30 days.
Items must arrive in the same condition they were delivered in, with packaging and tags intact. If an item is found stained, worn or altered, the exchange will be rejected and the customer will be charged for shipping it back.
For change-of-mind exchanges, the customer pays the courier charges.
The complete process may take 15–20 days.
Colour Differences
Every phone and laptop screen displays colours differently, so we cannot guarantee that the colour on your screen will match the product exactly. We try our best to photograph colours as close to real life as possible, but small differences are beyond our control.
For more angles, check our Instagram @sahijabs.pk stories and videos, or WhatsApp us and our team will send you real pictures.
Please do not judge a shade by its name alone. For example, a colour called "Rose Maroon" may not match another product with the same name, as the shade also depends on the fabric. Feel free to ask our support team before ordering.
Non-Exchangeable Items
For hygiene reasons, accessories cannot be returned or exchanged. This includes hijab pins, hijab magnets, under-scarves/caps and sleeve extenders.
Gift cards cannot be exchanged or refunded.
Refunds
- Change of mind / exchanges: refunded as a store voucher for future purchases.
- Damaged, defective or wrong items: if a replacement is not available, you can choose a store voucher or a refund to your bank account, JazzCash or Easypaisa.
Approved bank/wallet refunds are processed within 7 working days after we receive and inspect the item.
By placing an order on sahijabs.pk, you agree to this policy.